Grievance Redressal Policy

Effective Date: 19 July 2025

At Filminity Hub (hub.filminity.com), we are committed to resolving user complaints, disputes, and content-related concerns in a fair and timely manner. This Grievance Redressal Policy has been developed in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Purpose

This policy outlines the procedure for filing grievances related to:

• Offensive or illegal content posted by users
• Fake or misleading casting calls
• Unauthorized use of personal information
• Copyright or trademark violations
• Harassment or abuse on the platform

2. Grievance Officer Details

You can contact our designated Grievance Officer using the details below:

Grievance Officer: Ravi K
Email: grievance@filminity.com
Address: Filminity Hub, Gurmitkal, Yadgir District, Karnataka, India

3. How to File a Complaint

Your grievance should include the following:

• Your full name and contact information (email and phone number)
• Exact URL or screenshot of the content in question
• Reason for your complaint (with supporting legal or factual evidence)
• Your declaration that the complaint is made in good faith and is accurate to your knowledge

4. Grievance Resolution Timeline

• We will acknowledge all grievances within 24 hours of receipt.
• A formal response or resolution will be provided within 15 working days.
• If the content is found to be violating any law or our policies, it will be removed promptly.

5. Appeals

If you are not satisfied with the resolution, you may raise an appeal by replying to our official response, clearly stating the reason for dissatisfaction. Further review will be done by a senior member of the compliance team.

6. Platform Responsibility

• Filminity Hub acts as an intermediary and will take all reasonable efforts to comply with applicable IT rules and ensure platform safety.
• We reserve the right to modify or remove any user content that violates Indian laws or our platform policies.

7. Updates to This Policy

This Grievance Redressal Policy may be updated as required by law or business needs. Changes will be posted on this page with the revised effective date.

8. Contact

For further questions or escalations, you may contact our support team:

Email: support@filminity.com